Welcome to Sensoria - A Temple for the Senses. Sensoria offers a thoughtfully curated collection of wellbeing experiences, practices, gatherings, retreats, trainings, memberships and professional services designed to encourage personal exploration, sensory awareness, spiritual connection and conscious living. My work is rooted in kindness, integrity, respect, inclusivity and the belief that everyone deserves to feel safe, supported and welcomed. These Terms & Conditions explain the arrangements that apply when you purchase, book, attend or participate in any Sensoria offering. Please read them carefully before making a booking or purchase. By completing a booking or purchase, you agree to these Terms & Conditions, subject always to your statutory consumer rights.
Sensoria is a trading name of Thrive Space Ltd, a company registered in England and Wales.
Throughout this document, references to "Sensoria", "we", "us" or "our" mean Thrive Space Ltd trading as Sensoria. References to "you", "your" or "participant" mean the individual or organisation purchasing, booking or participating in our services.
These terms apply, where relevant, to:
Some offerings may have additional booking terms, programme agreements or participation information. Where these apply, they will be provided before purchase and will form part of your agreement with us.
Bookings may be made through our website, approved booking platforms, by email or directly with Sensoria. A booking is confirmed once we have accepted it and any required payment or deposit has been received. All places are subject to availability. You are responsible for providing accurate contact information and informing us of any relevant requirements before attending.
Prices are displayed in pounds sterling (GBP). The total price, including any applicable taxes and compulsory charges, will be communicated before purchase. Any optional extras will be clearly identified. We reserve the right to change prices for future bookings. Changes will not affect confirmed bookings unless expressly agreed with you.
Depending on the offering, payment may be required:
The applicable payment arrangements will be confirmed before booking. Where payment plans are offered, the instalment dates and any cancellation obligations will be communicated clearly in advance.
If an agreed payment is overdue, we will contact you and provide a reasonable opportunity to resolve the matter. Where appropriate, we may suspend future access or participation until payment is resolved, provided this is consistent with your contractual and statutory rights.
Sensoria is a seasonal wellbeing membership offering access to digital experiences, resources and guided practices. Membership currently includes two principal areas. The Monthly Temple An evolving monthly space containing experiences such as:
Content is intended for personal exploration and self-directed wellbeing.
Membership is offered at the subscription price displayed when joining. The current planned monthly membership fee is £18, unless a different price, promotional offer or founding-member arrangement is expressly agreed. Your subscription renews according to the billing period explained at checkout.
Membership provides access to the content and services included in your subscription while your membership remains active. Content may be added, refreshed, reorganised or replaced as the membership evolves. We will take reasonable care to deliver the core membership benefits described when you subscribe. If a significant change materially reduces the membership service, we will notify you and explain your available options, including any applicable right to cancel or receive a refund.
You may cancel your ongoing membership subscription at any time through the cancellation facility provided or by contacting us at [insert email]. There is no contractual minimum membership period unless one is expressly stated before purchase. Cancellation will normally prevent the next renewal payment, provided it is received before that payment becomes due. Access will ordinarily continue until the end of the period already paid for. This does not affect any statutory cooling-off, cancellation or refund rights, which may provide an earlier cancellation date or refund entitlement. We will acknowledge cancellation and explain when access and future payments will end.
Where statutory cooling-off rights apply to your membership, these will be explained before you subscribe and in your booking confirmation. If you request immediate access to digital content or services during a statutory cooling-off period, we will obtain any consent and acknowledgement required by law. We will not treat access to digital material as an automatic waiver of your cancellation rights.
We may review subscription pricing. Any change affecting an existing member will be communicated in advance, with the new amount, effective date and cancellation options clearly explained. We will comply with any applicable legal requirements relating to subscription price changes and renewals.
Membership access is for the individual subscriber only. Members may not share login details, distribute paid materials, reproduce recordings or use membership resources commercially without prior written permission.
Our classes and gatherings may include meditation, yoga, restorative practices, movement, sound, cacao, seasonal rituals and other wellbeing experiences. Places are limited to maintain the intended group atmosphere. Full payment is generally required when booking unless otherwise stated.
Proposed standard policy - to be confirmed before publication: For regular classes and small group sessions, we ask for at least 48 hours' notice if you are unable to attend. For special workshops and seasonal gatherings, we ask for at least seven days' notice. Where adequate notice is provided, we will normally offer a refund or transfer, subject to any clearly disclosed and reasonable costs already incurred. Where cancellation occurs at shorter notice, any amount retained will reflect our reasonable direct losses after taking appropriate steps to reduce them, including offering the place to someone else where practicable. We will always honour any statutory cancellation rights that apply.
If you do not attend a confirmed session without notifying us, a refund may not be available where we have incurred reasonable losses as a result. We will consider individual circumstances fairly.
If we need to cancel a class or gathering, you will be offered an appropriate alternative or a refund for the cancelled service. If we make a material change to the date, location or nature of an event, you may choose not to accept the change and receive an appropriate refund.
This section applies to residential experiences including Nourish, Goddess Gather and other Sensoria retreats.
Our retreats are carefully designed immersive experiences incorporating a combination of practices, shared experiences, nourishment, rest and personal exploration. Activities may include yoga, meditation, movement, sound, ritual, nature-based experiences, reflection and other wellbeing practices. Each retreat has its own itinerary, accommodation arrangements, inclusions, price and participation information. These details will be communicated before booking.
Some retreats may operate through an application, conversation or invitation process. This helps us establish whether the experience is appropriate for the participant and supports the group environment. Any selection process will be conducted respectfully and without unlawful discrimination. We may discuss relevant access, health or practical requirements to understand whether reasonable adjustments are needed.
A deposit may be required to secure a retreat place. The deposit amount, payment schedule and final balance date will be clearly stated before booking. A deposit forms part of the total retreat price. If you cancel, deposits are non refundable / transferable, other advance payments retained must be fair and proportionate to our reasonable direct losses, taking account of costs incurred, savings made and our ability to resell the place.
If you need to cancel your retreat place, please notify us in writing as soon as possible. We will explain the financial implications of cancellation based on the timing, costs already committed and whether the place can reasonably be filled. We will take reasonable steps to minimise our losses. Where a replacement participant is found, we will account for the replacement booking when calculating any refund. Any applicable statutory rights remain unaffected.
Where suitable and practical, we may allow a retreat place to be transferred to another person. For application-based retreats, the replacement participant must complete the same suitability process. Any reasonable administrative or supplier charges will be explained.
Retreat itineraries are carefully planned but may need reasonable adjustments due to weather, participant needs, venue arrangements or circumstances outside our control. We may adapt the order or delivery of activities while preserving the overall nature and value of the experience. If a material change significantly alters what was purchased, we will explain your options and provide an appropriate remedy.
If Sensoria cancels a retreat, participants will be offered a full refund of payments made for the cancelled retreat, or an alternative arrangement if they prefer. We will communicate promptly and explain the available options. Any additional legal rights you may have will remain unaffected.
Retreat accommodation may include private or shared bedrooms and communal facilities. Accommodation arrangements will be described before booking. Participants are expected to respect the venue, shared spaces, fellow guests and any reasonable house rules. Charges for damage caused through negligence or deliberate misconduct may be recovered where legally appropriate.
Unless expressly included, participants are responsible for arranging their own travel to and from the retreat venue. We strongly recommend suitable travel insurance covering cancellation, illness, personal belongings and relevant activities. Insurance does not replace your statutory rights against Sensoria.
Our retreats are intentionally created to support rest, clarity, connection and a safe shared experience. Unless an event expressly states otherwise, Sensoria residential retreats operate with a no-alcohol and no-recreational-drugs policy. Participants are invited to approach practices with openness, respect and personal responsibility. Participation in individual activities remains voluntary. We ask everyone to respect the needs, boundaries and wellbeing of others.
Retreat meals may be vegetarian or follow a particular nutritional theme. Menus and food arrangements will be explained before booking. Please notify us of allergies and dietary requirements in advance. We will discuss reasonable adjustments where possible, but cannot guarantee an allergen-free environment unless specifically confirmed.
This section applies to Sensoria Spaceholders, Rose Ray Reiki and other professional or personal development trainings.
Sensoria trainings are designed to deepen personal practice, sensory awareness, intuitive development and the ability to create thoughtful, responsible wellbeing experiences. Programmes may include online teaching, practical exercises, personal reflection, independent study, in-person immersion and supervised facilitation. Each training will have its own published syllabus, learning hours, delivery arrangements and completion requirements.
Places may be limited and some programmes may require an application or introductory conversation. Enrolment is confirmed following acceptance and receipt of the agreed payment.
Training fees, deposits and instalment arrangements will be confirmed before enrolment. Where a payment plan is offered, the total course price and payment schedule will be clearly stated.
Participants should notify us in writing if they wish to withdraw. We will consider any statutory cancellation rights, the training already delivered, costs reasonably incurred, advance commitments and whether the place can be filled. Any cancellation charge will be fair and proportionate. Where a course has begun at the participant's express request during a statutory cancellation period, the applicable legal rules governing payment for services already supplied will apply.
Participants are expected to attend required sessions, engage respectfully and complete any agreed practical or reflective work. If you are unable to attend a session, please contact us as early as possible. Where practical, we may offer alternative learning arrangements, although these cannot always be guaranteed.
Where a certificate is offered, the relevant attendance, learning and assessment requirements will be communicated before enrolment. A certificate of completion does not automatically constitute an externally regulated qualification, professional licence or permission to practise a regulated activity. Any external accreditation or professional recognition will be described accurately in the course information.
Participants are responsible for practising within their competence, obtaining appropriate insurance and following applicable legal, ethical and professional standards. Completing a Sensoria training does not guarantee employment, business income, client outcomes or professional recognition.
Training manuals, journals, videos, recordings, presentations, methods and supporting materials remain the intellectual property of Sensoria or their respective owners unless otherwise stated. Materials may be used for the participant's own learning and, where expressly permitted, to support their own professional practice. Participants may not reproduce, resell, distribute or teach Sensoria training programmes or proprietary materials as their own without written permission.
Sensoria offers complementary wellbeing experiences which may include Reiki, holistic massage, relaxation, sound, crystals, guided meditation and intuitive practices. These are intended to support relaxation, personal exploration and general wellbeing. They are not substitutes for medical diagnosis, treatment or professional healthcare. We do not promise specific physical, emotional or spiritual outcomes.
Before a session, we may ask you to share relevant health information, allergies, sensitivities, injuries or accessibility requirements. This helps us discuss suitable adjustments and identify whether a particular treatment or practice may be inappropriate. You remain responsible for seeking medical advice where necessary. We will handle any health information in accordance with our Privacy Policy and applicable data protection law.
We will explain the nature of a treatment or practice and obtain appropriate consent. You may decline or stop an activity or treatment at any time. Touch-based therapies will only be provided with consent. We respect personal boundaries, dignity and individual preferences.
Proposed standard policy — to be confirmed: Please provide at least 48 hours' notice if you need to cancel or rearrange an appointment. Where shorter notice is given, a reasonable cancellation charge may apply based on the loss incurred and our ability to fill the appointment. Any applicable statutory cancellation rights remain unaffected.
If you arrive late, we may need to shorten your appointment to avoid affecting other clients. We will discuss available options reasonably and fairly.
This section applies to mentoring, marketing consultancy, content creation, business development, creative strategy and other commissioned professional services.
Services may include:
The scope, fees, deliverables, timescales and responsibilities will be agreed before work begins.
A written proposal, quotation, booking confirmation or service agreement may set out the specific terms of an engagement. Where separate terms are agreed, they will take precedence for that project to the extent expressly stated.
Fees may be charged hourly, per session, per project, per working day or through a monthly retainer. Invoices will specify payment terms. Additional work outside the agreed scope will be discussed and approved before being charged.
Cancellation arrangements for booked working days, content sessions and consultancy appointments will be agreed before confirmation. Where a client cancels, any charge will reflect work already performed, reasonable committed costs and applicable contractual and statutory rights.
Clients agree to provide necessary information, access, feedback and approvals within reasonable timescales. Delays in providing these may affect project delivery dates.
Ownership and permitted use of final creative deliverables will be specified in the relevant proposal or agreement. Unless otherwise agreed, Sensoria retains ownership of its pre-existing methods, templates, training materials, concepts and working processes. Third-party images, fonts, software and other licensed materials remain subject to their respective licences.
While we provide services with reasonable care and skill, we cannot guarantee particular commercial outcomes, sales, engagement levels, business growth or marketing performance. Nothing in this section limits liability where the law does not permit it.
Where services are purchased by a business for business purposes, additional commercial terms may apply. Consumer cancellation rights do not necessarily apply to business-to-business contracts.
Corporate and private group experiences may be arranged through a bespoke proposal. The proposal will identify the services, location, participant numbers, fees, payment arrangements and cancellation terms. The commissioning organisation is responsible for providing relevant venue information, practical arrangements and participant communications as agreed. Sensoria will communicate any equipment, accessibility, health or safety requirements relevant to the planned experience. Material changes will be discussed and agreed wherever possible.
Printed magazines, journals, gift items and other physical products will be described accurately, including their price and any delivery costs.
Estimated delivery arrangements will be provided before purchase. We will comply with applicable consumer rights relating to delivery and goods.
Where statutory distance-selling cancellation rights apply, customers may cancel eligible purchases within the applicable cooling-off period. Some personalised, perishable or other exempt goods may be subject to different rules, which will be explained before purchase. Faulty, damaged or misdescribed goods will be handled in accordance with statutory consumer rights.
Digital magazines, recordings, downloadable journals and other digital products are supplied for personal use unless otherwise stated. Any applicable cancellation rights and requirements relating to immediate digital delivery will be explained before purchase.
Digital resources may be delivered through a website, membership platform, video hosting service, email or other online system. You are responsible for having a suitable device and internet connection. Any essential technical requirements will be communicated before purchase.
We aim to provide reliable access but cannot guarantee uninterrupted availability. We will take reasonable steps to address technical problems within our control. Where a service is not supplied as agreed, your statutory rights remain unaffected.
Some online sessions may be recorded where this has been clearly communicated. We will explain whether participants' voices or images may be captured and provide appropriate choices or consent arrangements.
Sensoria experiences may involve physical movement, emotional reflection, sensory stimulation, relaxation or spiritual exploration. We encourage all participants to work within their own abilities, comfort levels and personal boundaries. Please inform us of relevant needs so that appropriate adjustments can be considered. You are free to rest, adapt or decline individual practices. Where an activity could pose a particular risk, we will provide relevant safety information. Our services do not replace medical, psychological or other regulated professional care. If you are uncertain whether an activity is suitable, please seek advice from an appropriate healthcare professional. We will take reasonable care in planning and delivering our services.
Some Sensoria experiences incorporate Reiki, energetic awareness, astrology, oracle cards, ritual, meditation, intuition and other spiritual traditions or practices. These are offered as opportunities for reflection, personal meaning, exploration and wellbeing. Spiritual interpretations, intuitive insights and energetic experiences are subjective and may differ between individuals. They are not presented as guaranteed facts, medical diagnoses, predictions or substitutes for professional advice. Participants are encouraged to exercise their own judgement and autonomy.
Sensoria is committed to creating welcoming, respectful and inclusive environments. We ask all participants to:
Where behaviour creates a serious safety risk or substantially disrupts an experience, we may take reasonable action, including asking someone to leave. Any decision regarding continued participation and refunds will be made fairly, taking account of the circumstances and applicable law.
We aim to make Sensoria experiences welcoming and accessible. If you have mobility, sensory, dietary, communication or other access requirements, please contact us before booking where possible. We will discuss reasonable adjustments and provide accurate information about venues and activities. Some locations or activities may have practical limitations, which we will explain openly. We will comply with our obligations under applicable equality legislation.
We may occasionally photograph or film experiences for promotional or documentary purposes. Where identifiable images or recordings are intended for marketing, we will provide appropriate information and obtain consent or establish another lawful basis where applicable. You may inform us if you do not wish to appear in promotional material. We will respect reasonable privacy requests. Testimonials will only be published with appropriate permission. Participants must not photograph, film or share identifiable images or personal disclosures of others without permission.
All original Sensoria content, including written materials, guided practices, recordings, course manuals, training resources, designs, brand assets and digital products, is protected by applicable intellectual property law. Purchasing a service or membership does not transfer ownership of this material.
Unless expressly permitted, content must not be copied, reproduced, redistributed, resold, publicly performed, republished or incorporated into another commercial offering. Permission for particular uses may be requested in writing.
Some Sensoria experiences involve external venues, accommodation providers, catering services, guest facilitators or other suppliers. We will take reasonable care in selecting and coordinating suppliers where we are responsible for doing so. Relevant venue rules and safety arrangements will be communicated to participants. Nothing in these terms excludes responsibility that Sensoria has under the law for services it has contracted to provide, including services delivered through subcontractors. Where you enter a separate contract directly with a third party, their own terms may also apply.
Occasionally, events beyond our reasonable control may affect the delivery of an experience. These could include severe weather, transport disruption, venue emergencies, public health restrictions or other exceptional circumstances. We will communicate promptly and take reasonable steps to minimise disruption. Where an event cannot proceed, we will explain the available alternatives, refunds and other remedies in accordance with the contract and applicable law. This section does not remove statutory consumer rights.
We are not responsible for loss or damage caused solely by circumstances outside our reasonable control where the law does not make us responsible. We will not seek to avoid responsibility for losses arising from our own failure to meet our legal or contractual obligations. For business-to-business services, any additional lawful limitations of liability will be set out in the relevant commercial agreement.
We respect your privacy and handle personal information in accordance with applicable UK data protection law. We may collect information necessary to:
Where health or other sensitive personal information is collected, it will be handled with appropriate safeguards and a valid lawful basis. Full information about how we collect, use, store and protect personal information is available in our Privacy Policy. Privacy Policy: [Insert link] Marketing communications will be sent in accordance with applicable law, and you may unsubscribe where relevant.
We welcome feedback and aim to resolve concerns thoughtfully and fairly. If you are unhappy with any aspect of your experience, please contact: Email: [Insert contact email] Please provide your name, booking details and a brief explanation of your concern. We aim to acknowledge complaints within five working days and provide a substantive response within 20 working days, or explain if more time is reasonably required. Nothing in this process prevents you from exercising your statutory rights or seeking independent advice.
We may update these Terms & Conditions to reflect changes in our services, operations or legal requirements. The latest version will be available on our website. Changes will generally apply to future bookings. Where a proposed change materially affects an existing agreement, we will explain the change and respect any consent, cancellation or other rights required by law.
These Terms & Conditions are governed by the laws of England and Wales. Nothing in this provision removes any mandatory consumer protections or court rights that apply to customers living elsewhere in the United Kingdom.
For booking enquiries, cancellations, membership support or general questions, please contact: Sensoria - A Temple for the Senses Thrive Space Ltd Email: hello@sensorialiving.co.uk